(81 Ratings)

European Course on Second Victims

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About Course

Congratulations on your decision of improving your knowledge about the second victim phenomenon by doing this course! 

The ERNST consortium (European Researchers’ Network Working on Second Victims) developed this course as a part of COST Action CA19113. This project is supported by COST (European Cooperation in Science and Technology), a funding agency for research and innovation networks.


The course was developed by professors and researchers from several European universities, namely:

  • National School of Public Health – NOVA University Lisbon – Lisbon – Portugal
  • Fundación para el Fomento de la Investigación Sanitaria y Biomédica de la Comunitat Valenciana – Valencia – Spain
  • Universidad Miguel Hernández – Elche – Spain
  • University of Malta – Msida – Malta
  • University of Haifa – Haifa – Israel
  • LAB University of Applied Science – Lappeenranta – Finland
  • University Hospital Centre Zagreb – Zagreb – Croatia
  • College of Political, Administrative and Communication Sciences – Cluj-Napoca – Romania
  • Università del Piemonte Orientale UPO – Novara – Italy
  • RheinMain University of Applied Sciences – Wiesbaden – Germany
  • KU Leuven – University of Leuven – Leuven – Belgium
  • University of Tartu – Tartu – Estonia
We also acknowledge Albert Wu (Johns Hopkins Hospital), Susan Scott (University of Missouri Health Care), Basia Kutryba (Polish Society for Quality Promotion in Healthcare), Irene Carrillo (Universidad Miguel Hernández de Elche), Lisa Karasik (Center for Quality and Safety at Massachusetts General Hospital), and Brigitte Ettl (Karl Landsteiner Institut).

What Will You Learn?

  • Awareness of the implications of the second victim phenomenon for the victims, the institutions, and the health systems.
  • Awareness about the relevance of psychological safety and some ideas about how to promote it.
  • Some skills to support healthcare workers in the aftermath of stressful situations.
  • New knowledge about potential interventions to support the healthcare workers when things go wrong.

Course Content


  • Aknowledgment
  • Initial Survey

Initial assessment


Module 1 – The second victim phenomenon

Module 2 – Case Study: Amelia

Module 3 – Patient Safety Culture

Module 4 – Practical example: Do’s and don’ts

Module 5 – Institutional support for the second victims

Module 6 – Examples of interventions

Module 7 – Take-home messages and suggestions to learn more
In this Module, we will summarize the learnings from this course and suggest where you can learn more about the second victim phenomenon and patient safety.

Final assessment

Satisfaction questionnaire

Student Ratings & Reviews

Total 81 Ratings
70 Ratings
8 Ratings
3 Ratings
0 Rating
0 Rating
17 hours ago
I am satisfied with how this course was constructed
3 days ago
It is helpful but too long
Very informative
4 days ago
This course has contributed lots and it made me aware of the second victim phenomenon and that there's a term for what happens after an incident made by a healthcare personnel. This course provides insights and guidelines on what, who, and where to seek help after an incident occurred.
Very comprehensive course
The course is very informative
6 days ago
Detailed and informative
6 days ago
very informative.
1 week ago
Very helpul!
1 week ago
Very helpful at work.
2 weeks ago
Very good lessons
Very detailed and informative.
Very helpful.
2 weeks ago
Helpful in our practice. Informative course.
2 weeks ago
very informative and health can be equip with this course
I enjoyed answering and very helpful in our practices.
2 weeks ago
3 weeks ago