About Course
Congratulations on your decision of improving your knowledge about the second victim phenomenon by doing this course!
The ERNST consortium (European Researchers’ Network Working on Second Victims) developed this course as a part of COST Action CA19113. This project is supported by COST (European Cooperation in Science and Technology), a funding agency for research and innovation networks.
The course was developed by professors and researchers from several European universities, namely:
- National School of Public Health – NOVA University Lisbon – Lisbon – Portugal
- Fundación para el Fomento de la Investigación Sanitaria y Biomédica de la Comunitat Valenciana – Valencia – Spain
- Universidad Miguel Hernández – Elche – Spain
- University of Malta – Msida – Malta
- University of Haifa – Haifa – Israel
- LAB University of Applied Science – Lappeenranta – Finland
- University Hospital Centre Zagreb – Zagreb – Croatia
- College of Political, Administrative and Communication Sciences – Cluj-Napoca – Romania
- Università del Piemonte Orientale UPO – Novara – Italy
- RheinMain University of Applied Sciences – Wiesbaden – Germany
- KU Leuven – University of Leuven – Leuven – Belgium
- University of Tartu – Tartu – Estonia
We also acknowledge Albert Wu (Johns Hopkins Hospital), Susan Scott (University of Missouri Health Care), Basia Kutryba (Polish Society for Quality Promotion in Healthcare), Irene Carrillo (Universidad Miguel Hernández de Elche), Lisa Karasik (Center for Quality and Safety at Massachusetts General Hospital), and Brigitte Ettl (Karl Landsteiner Institut).
Course Content
Introduction
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Aknowledgment
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Initial Survey
Initial assessment
Glossary
Module 1 – The second victim phenomenon
Module 2 – Case Study: Amelia
Module 3 – Patient Safety Culture
Module 4 – Practical example: Do’s and don’ts
Module 5 – Institutional support for the second victims
Module 6 – Examples of interventions
Module 7 – Take-home messages and suggestions to learn more
Final assessment
Satisfaction questionnaire
Student Ratings & Reviews
Yes, a good match for me as I am to be deployed soon.
this second victim course is very easy to navigate. The contents of the module were enriching and easy to understand.
I learned so much! Thank you! :)
Nice course, easy to follow and navigate
It’s so good and informative.
very good. truly, second victims are often ignored.
<3
It was my first time to hear of the second victim concept and it deeply enlightened me on the fact that we, healthcare professionals, are seen and heard in the workplace.
Well discussed.
Nice experice. Full of learnings
nice
Will recommend to my colleagues
The course was very informative; it emphasized important points that need to be instilled in every healthcare provider to ensure that the second-victim phenomenon is addressed and patient safety is prioritized. I also felt very validated as a nurse.
The course including modules on emotional resilience, coping strategies, and peer support systems is a great learning. Delving into real-life case studies can also help learners relate to the material and understand the ultimate importance of addressing second victim experiences.
good
I never knew a course like this existed. This is a great path to openly accept healthcare workers to have the essence of being humans who are allowed to make mistakes.
NA
I learned a lot in this course
Great course with lots of new knowledge gained.
Loved it!