About Course
Congratulations on your decision of improving your knowledge about the second victim phenomenon by doing this course!
The ERNST consortium (European Researchers’ Network Working on Second Victims) developed this course as a part of COST Action CA19113. This project is supported by COST (European Cooperation in Science and Technology), a funding agency for research and innovation networks.
The course was developed by professors and researchers from several European universities, namely:
- National School of Public Health – NOVA University Lisbon – Lisbon – Portugal
- Fundación para el Fomento de la Investigación Sanitaria y Biomédica de la Comunitat Valenciana – Valencia – Spain
- Universidad Miguel Hernández – Elche – Spain
- University of Malta – Msida – Malta
- University of Haifa – Haifa – Israel
- LAB University of Applied Science – Lappeenranta – Finland
- University Hospital Centre Zagreb – Zagreb – Croatia
- College of Political, Administrative and Communication Sciences – Cluj-Napoca – Romania
- Università del Piemonte Orientale UPO – Novara – Italy
- RheinMain University of Applied Sciences – Wiesbaden – Germany
- KU Leuven – University of Leuven – Leuven – Belgium
- University of Tartu – Tartu – Estonia
We also acknowledge Albert Wu (Johns Hopkins Hospital), Susan Scott (University of Missouri Health Care), Basia Kutryba (Polish Society for Quality Promotion in Healthcare), Irene Carrillo (Universidad Miguel Hernández de Elche), Lisa Karasik (Center for Quality and Safety at Massachusetts General Hospital), and Brigitte Ettl (Karl Landsteiner Institut).
Course Content
Introduction
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Aknowledgment
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Initial Survey
Initial assessment
Glossary
Module 1 – The second victim phenomenon
Module 2 – Case Study: Amelia
Module 3 – Patient Safety Culture
Module 4 – Practical example: Do’s and don’ts
Module 5 – Institutional support for the second victims
Module 6 – Examples of interventions
Module 7 – Take-home messages and suggestions to learn more
Final assessment
Satisfaction questionnaire
Student Ratings & Reviews
WELL DONE FOR THE ONLINE CONTENTS
Thank you for the informative course
El mejor curso que pude encontrar, muchas gracias por el aporte ,se que orientara a las instituciones y ayudarán a los profesionales
¡Excelente!
¡Excelente!
Good
Clear and practical with information regarding different programmes in different countries addressing the 2nd victim phenomenon.
i like the course. it will help me on my work
Great course to learn about sacond victim phenomenon and stategies to help affected colleagues.
good learnings
Find it very helpful to understand what the course is all about
This course is very good.
It creates more understanding in our work.
It's just today that I've known such as second victims in health care settings because of this course. Hopefully we could also establish support groups for our institution as well. This is a good course and a good example to everyone esp. to us who were in health care.
Ok
The course is helpful to my work
Great
Very informative
Thank you for this course which is very informative and serves as eye-opener for us healthcare workers.
Yes very informative.we can apply in handling safety events and people management
relevant, timely to all health care professional
Thank you