About Course
Congratulations on your decision of improving your knowledge about the second victim phenomenon by doing this course!
The ERNST consortium (European Researchers’ Network Working on Second Victims) developed this course as a part of COST Action CA19113. This project is supported by COST (European Cooperation in Science and Technology), a funding agency for research and innovation networks.
The course was developed by professors and researchers from several European universities, namely:
- National School of Public Health – NOVA University Lisbon – Lisbon – Portugal
- Fundación para el Fomento de la Investigación Sanitaria y Biomédica de la Comunitat Valenciana – Valencia – Spain
- Universidad Miguel Hernández – Elche – Spain
- University of Malta – Msida – Malta
- University of Haifa – Haifa – Israel
- LAB University of Applied Science – Lappeenranta – Finland
- University Hospital Centre Zagreb – Zagreb – Croatia
- College of Political, Administrative and Communication Sciences – Cluj-Napoca – Romania
- Università del Piemonte Orientale UPO – Novara – Italy
- RheinMain University of Applied Sciences – Wiesbaden – Germany
- KU Leuven – University of Leuven – Leuven – Belgium
- University of Tartu – Tartu – Estonia
We also acknowledge Albert Wu (Johns Hopkins Hospital), Susan Scott (University of Missouri Health Care), Basia Kutryba (Polish Society for Quality Promotion in Healthcare), Irene Carrillo (Universidad Miguel Hernández de Elche), Lisa Karasik (Center for Quality and Safety at Massachusetts General Hospital), and Brigitte Ettl (Karl Landsteiner Institut).
Course Content
Introduction
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Aknowledgment
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Initial Survey
Initial assessment
Glossary
Module 1 – The second victim phenomenon
Module 2 – Case Study: Amelia
Module 3 – Patient Safety Culture
Module 4 – Practical example: Do’s and don’ts
Module 5 – Institutional support for the second victims
Module 6 – Examples of interventions
Module 7 – Take-home messages and suggestions to learn more
Final assessment
Satisfaction questionnaire
Student Ratings & Reviews
This course is very helpful for my research
I am satisfied with how this course was constructed
It is helpful but too long
Very informative
.....
This course has contributed lots and it made me aware of the second victim phenomenon and that there's a term for what happens after an incident made by a healthcare personnel. This course provides insights and guidelines on what, who, and where to seek help after an incident occurred.
Very comprehensive course
NA
The course is very informative
Detailed and informative
very informative.
Very helpul!
Very helpful at work.
Very good lessons
Very detailed and informative.
Very helpful.
Helpful in our practice. Informative course.
very informative and health can be equip with this course
I enjoyed answering and very helpful in our practices.
good