European Course on Second Victims

About Course

Congratulations on your decision of improving your knowledge about the second victim phenomenon by doing this course!

The ERNST consortium (European Researchers’ Network Working on Second Victims) developed this course as a part of COST Action CA19113. This project is supported by COST (European Cooperation in Science and Technology), a funding agency for research and innovation networks.

The course was developed by professors and researchers from several European universities, namely:

National School of Public Health – NOVA University Lisbon – Lisbon – Portugal
Fundación para el Fomento de la Investigación Sanitaria y Biomédica de la Comunitat Valenciana – Valencia – Spain
Universidad Miguel Hernández – Elche – Spain
University of Malta – Msida – Malta
University of Haifa – Haifa – Israel
LAB University of Applied Science – Lappeenranta – Finland
University Hospital Centre Zagreb – Zagreb – Croatia
College of Political, Administrative and Communication Sciences – Cluj-Napoca – Romania
Università del Piemonte Orientale UPO – Novara – Italy
RheinMain University of Applied Sciences – Wiesbaden – Germany
KU Leuven – University of Leuven – Leuven – Belgium
University of Tartu – Tartu – Estonia

We also acknowledge Albert Wu (Johns Hopkins Hospital), Susan Scott (University of Missouri Health Care), Basia Kutryba (Polish Society for Quality Promotion in Healthcare), Irene Carrillo (Universidad Miguel Hernández de Elche), Lisa Karasik (Center for Quality and Safety at Massachusetts General Hospital), and Brigitte Ettl (Karl Landsteiner Institut).

Awareness of the implications of the second victim phenomenon for the victims, the institutions, and the health systems.
Awareness about the relevance of psychological safety and some ideas about how to promote it.
Some skills to support healthcare workers in the aftermath of stressful situations.
New knowledge about potential interventions to support the healthcare workers when things go wrong.

Course Content

Introduction

Aknowledgment
Initial Survey

Initial assessment

Glossary

Module 1 – The second victim phenomenon

Module 2 – Case Study: Amelia

Amelia’s history

07:07
Quiz | Amelia’s history
From a blame culture to a systems approach
The aftermath of an incident for a second victim
Ignoring and Hiding vs Recognizing and Reporting
Still Ignoring vs Speaking Up
No Support vs Activation of Institutional Support
Avoiding the First Victims vs Open Disclosure
Whishing That Won’t Happen Again vs Building Resilience
Quiz | Module 2
Bonus Exercise

Module 3 – Patient Safety Culture

Module 4 – Practical example: Do’s and don’ts

Module 5 – Institutional support for the second victims

Module 6 – Examples of interventions

Module Introduction
KoHi Project (Kollegiale Hilfe/Collegial Help – Mental First Aid by Colleagues)
MISE (Mitigating Impact in Second Victims) – online intervention program
RISE (Resilience in Stressful Events)
Albert Einstein Hospital intervention for Second Victims
ForYou team
Roadmap
Creating awareness
Creating awareness: educational strategies
Creating awareness: red flag experiences
Creating awareness: stakeholders
Creating awareness: tips
Development, resources, and design
Development, resources and design: identification of existing resources and needs
Development, resources and design: program design and preparation
Development, resources and design: tips
Make it happen
Make it happen: pilot
Make it happen: description of the interventions
Make it happen: tips
Evaluation
Evaluation: program feedback and results
Evaluation: tips
Sustainability
Sustainability: tips
Quiz – programs

Module 7 – Take-home messages and suggestions to learn more
In this Module, we will summarize the learnings from this course and suggest where you can learn more about the second victim phenomenon and patient safety.

ERNST

Courses Platform

About Course

What Will You Learn?

Course Content

Introduction

Aknowledgment

Initial Survey

Initial assessment

Pre-test

Glossary

Terms’ definitions

Module 1 – The second victim phenomenon

Introduction

There is much more than one victim

A new definition of the second victim

The experience of a second victim

The trajectory

The implications for Patient Safety

Quiz | Module 1

Module 2 – Case Study: Amelia

Amelia’s history

Quiz | Amelia’s history

From a blame culture to a systems approach

The aftermath of an incident for a second victim

Ignoring and Hiding vs Recognizing and Reporting

Still Ignoring vs Speaking Up

No Support vs Activation of Institutional Support

Avoiding the First Victims vs Open Disclosure

Whishing That Won’t Happen Again vs Building Resilience

Quiz | Module 2

Bonus Exercise

Module 3 – Patient Safety Culture

Safety Culture

Incidents’ report

Speaking up

Quizz | Video explanation

Open disclosure

Quiz | Module 3

Module 4 – Practical example: Do’s and don’ts

Don’ts in case of adverse event

Quiz | Dont’s in case of adverse event

Do’s in case of adverse event

Module 5 – Institutional support for the second victims

Why have institutional support?

The second victim phenomenon from the view of international organizations on Patient Safety

The economic benefits of supporting the second victims

Different challenges and other areas of use

What type of support is preferred by the professionals?

Key elements to support the second victims

Module 6 – Examples of interventions

Module Introduction

KoHi Project (Kollegiale Hilfe/Collegial Help – Mental First Aid by Colleagues)

MISE (Mitigating Impact in Second Victims) – online intervention program

RISE (Resilience in Stressful Events)

Albert Einstein Hospital intervention for Second Victims

ForYou team

Roadmap

Creating awareness

Creating awareness: educational strategies

Creating awareness: red flag experiences

Creating awareness: stakeholders

Creating awareness: tips

Development, resources, and design

Development, resources and design: identification of existing resources and needs

Development, resources and design: program design and preparation

Development, resources and design: tips

Make it happen

Make it happen: pilot

Make it happen: description of the interventions

Make it happen: tips

Evaluation

Evaluation: program feedback and results

Evaluation: tips

Sustainability

Sustainability: tips

Quiz – programs

Module 7 – Take-home messages and suggestions to learn more In this Module, we will summarize the learnings from this course and suggest where you can learn more about the second victim phenomenon and patient safety.

Take-home messages

Useful guides and documents

Module 7 – Take-home messages and suggestions to learn more
In this Module, we will summarize the learnings from this course and suggest where you can learn more about the second victim phenomenon and patient safety.