ERNST
4.87
(53 Ratings)

European Course on Second Victims

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About Course

Congratulations on your decision of improving your knowledge about the second victim phenomenon by doing this course! 

The ERNST consortium (European Researchers’ Network Working on Second Victims) developed this course as a part of COST Action CA19113. This project is supported by COST (European Cooperation in Science and Technology), a funding agency for research and innovation networks.

 

The course was developed by professors and researchers from several European universities, namely:

  • National School of Public Health – NOVA University Lisbon – Lisbon – Portugal
  • Fundación para el Fomento de la Investigación Sanitaria y Biomédica de la Comunitat Valenciana – Valencia – Spain
  • Universidad Miguel Hernández – Elche – Spain
  • University of Malta – Msida – Malta
  • University of Haifa – Haifa – Israel
  • LAB University of Applied Science – Lappeenranta – Finland
  • University Hospital Centre Zagreb – Zagreb – Croatia
  • College of Political, Administrative and Communication Sciences – Cluj-Napoca – Romania
  • Università del Piemonte Orientale UPO – Novara – Italy
  • RheinMain University of Applied Sciences – Wiesbaden – Germany
  • KU Leuven – University of Leuven – Leuven – Belgium
  • University of Tartu – Tartu – Estonia
We also acknowledge Albert Wu (Johns Hopkins Hospital), Susan Scott (University of Missouri Health Care), Basia Kutryba (Polish Society for Quality Promotion in Healthcare), Irene Carrillo (Universidad Miguel Hernández de Elche), Lisa Karasik (Center for Quality and Safety at Massachusetts General Hospital), and Brigitte Ettl (Karl Landsteiner Institut).

What Will You Learn?

  • Awareness of the implications of the second victim phenomenon for the victims, the institutions, and the health systems.
  • Awareness about the relevance of psychological safety and some ideas about how to promote it.
  • Some skills to support healthcare workers in the aftermath of stressful situations.
  • New knowledge about potential interventions to support the healthcare workers when things go wrong.

Course Content

Introduction

  • Aknowledgment
  • Initial Survey

Initial assessment

Glossary

Module 1 – The second victim phenomenon

Module 2 – Case Study: Amelia

Module 3 – Patient Safety Culture

Module 4 – Practical example: Do’s and don’ts

Module 5 – Institutional support for the second victims

Module 6 – Examples of interventions

Module 7 – Take-home messages and suggestions to learn more
In this Module, we will summarize the learnings from this course and suggest where you can learn more about the second victim phenomenon and patient safety.

Final assessment

Satisfaction questionnaire

Student Ratings & Reviews

4.9
Total 53 Ratings
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RC
10 hours ago
..
DJ
3 days ago
helpful in overcoming burnout staff
TW
2 weeks ago
detailed and enjoyable course. learnt alot
GP
1 month ago
The course is very vital and significant. It was organized in a clear presentation that is easy to navigate. The examples given were enlightening. I agree that the second victim is so soften left unaddressed. And Yes! It is high time that we present, address, and follow through on this issue. Congratulations to all! You all did a great job!
MS
1 month ago
WELL DONE FOR THE ONLINE CONTENTS
NE
1 month ago
Thank you for the informative course
El mejor curso que pude encontrar, muchas gracias por el aporte ,se que orientara a las instituciones y ayudarán a los profesionales
¡Excelente!
AA
1 month ago
Good
CF
1 month ago
Clear and practical with information regarding different programmes in different countries addressing the 2nd victim phenomenon.
PM
2 months ago
i like the course. it will help me on my work
KL
2 months ago
Great course to learn about sacond victim phenomenon and stategies to help affected colleagues.
GE
2 months ago
good learnings
RG
2 months ago
Find it very helpful to understand what the course is all about
AA
2 months ago
This course is very good.
AS
2 months ago
It creates more understanding in our work.
M
2 months ago
It's just today that I've known such as second victims in health care settings because of this course. Hopefully we could also establish support groups for our institution as well. This is a good course and a good example to everyone esp. to us who were in health care.
Ok
MR
2 months ago
The course is helpful to my work
MA
2 months ago
Great
EJ
2 months ago
Very informative